1. Use of Our Services

ZNovaVerse offers story-based educational enrichment resources for children and young people, supported by materials for parents, guardians, teachers, tutors, and other learning facilitators.
Our programme is built around three complementary resources:
The Adventure: Illustrated storybooks featuring engaging characters, imaginative situations, and meaningful life lessons.
The Challenge: Companion puzzles and activity books designed to reinforce comprehension, creativity, problem-solving, and other learning skills.
The Compass: Guides for parents and educators containing learning objectives, discussion suggestions, activity answers, extension ideas, and Certificates of Achievement.
ZNovaVerse may also provide educational videos, downloadable resources, printed products, subscription packages, and other related services.
We may introduce, modify, suspend, or discontinue particular products or features as our programme develops, subject to applicable law and any existing contractual commitments.

2. Eligibility and Parental Responsibility

ZNovaVerse creates content for children and teenagers, but website accounts, purchases, subscriptions, and other contractual transactions are intended to be managed by adults.
Individuals entering into purchases or subscriptions must be legally capable of doing so under applicable law.
Parents and legal guardians are responsible for supervising their children's use of the website and educational resources.
Children should not independently provide personal contact information, payment details, or other sensitive information without appropriate adult involvement.
Where accounts or interactive services are introduced, additional age restrictions, parental consent procedures, or account requirements may apply.
We encourage parents and guardians to participate in their children's learning experiences and to review the content and activities selected for them.

3. Eligibility and Parental Responsibility

ZNovaVerse creates content for children and teenagers, but website accounts, purchases, subscriptions, and other contractual transactions are intended to be managed by adults.
Individuals entering into purchases or subscriptions must be legally capable of doing so under applicable law.
Parents and legal guardians are responsible for supervising their children's use of the website and educational resources.
Children should not independently provide personal contact information, payment details, or other sensitive information without appropriate adult involvement.
Where accounts or interactive services are introduced, additional age restrictions, parental consent procedures, or account requirements may apply.
We encourage parents and guardians to participate in their children's learning experiences and to review the content and activities selected for them.

4. Acceptable Use

You agree to use ZNovaVerse and its resources responsibly, lawfully, and in a manner consistent with their educational purpose.
You must not:

• Use the website or its content for unlawful, fraudulent, or harmful activities.
• Attempt to gain unauthorised access to accounts, systems, or restricted website areas.
• Interfere with website security, functionality, or performance.
• Introduce viruses, malicious software, or other harmful code.
• Copy, distribute, sell, or commercially exploit protected content without permission.
• Remove or alter copyright notices, trademarks, or other ownership information.
• Misrepresent your relationship with ZNovaVerse.
• Use automated tools to extract substantial amounts of website content without authorisation.
• Use ZNovaVerse content in a manner that infringes the rights of others.
• Upload or submit content that is threatening, abusive, discriminatory, obscene, or otherwise unlawful.

We reserve the right to restrict access or take appropriate action when these Terms are violated, subject to applicable law.

5. Intellectual Property and Copyright

Unless otherwise indicated, the original content made available through ZNovaVerse is owned by or licensed to ZNovaVerse and is protected by applicable intellectual property laws. This content may include:

• Use the website or its content for unlawful, fraudulent, or harmful activities.
• Storylines, characters, and fictional worlds
• Illustrated storybooks
• Puzzle and activity books
• Educational guides and learning materials
• Certificates and templates
• Videos, animations, and audio recordings
• Logos, trademarks, and branding
• Website text, graphics, designs, and layouts
• Digital downloads and other creative works

All applicable rights are reserved.
Accessing the website, purchasing a product, or subscribing to a programme does not transfer ownership of the underlying intellectual property.
You receive only the rights expressly granted under these Terms or an applicable purchase, subscription, or licensing agreement.

5.1 Personal and Family Use

Materials purchased or downloaded for personal or family use may be used within the purchasing household for their intended educational purposes.
Unless expressly permitted, users may not reproduce, redistribute, resell, publicly post, or commercially exploit the materials.

5.2 Educational and Classroom Use

Teachers, tutors, schools, libraries, and educational organisations are welcome to explore ZNovaVerse resources for educational enrichment.
However, purchasing an individual or family package does not automatically grant permission to reproduce or distribute materials across multiple classrooms, institutions, or learning groups.
Classroom, group, and institutional use may require an appropriate licence or separate written authorisation.
Any permissions provided under an educational licence will be governed by its specific terms.

5.3 Prohibited Redistribution

Without prior written permission, you may not:
Upload complete ZNovaVerse books or activity materials to publicly accessible websites.
Share purchased digital files through public file-sharing platforms.
Sell or distribute copies of ZNovaVerse materials.
Repackage ZNovaVerse content as your own educational product.
Use ZNovaVerse illustrations, characters, or stories in commercial products.
Create commercial adaptations or derivative works based on protected ZNovaVerse content.

Nothing in these Terms restricts uses permitted by applicable copyright law.
For licensing enquiries, please contact ZNovaVerse.

6 Digital Products and Downloads

ZNovaVerse may offer downloadable storybooks, activity books, guides, certificates, and other digital materials.
Digital products are licensed for the permitted use described at the time of purchase or download.
Purchasers are responsible for ensuring that their devices and software can access the file formats provided.
We aim to make digital products accessible and functional but cannot guarantee compatibility with every device, operating system, or application.
Users should maintain appropriate backups of downloaded materials.
Access to digital products may be subject to subscription status, account conditions, or other terms disclosed at the time of purchase.

7. Subscriptions and Memberships

ZNovaVerse may offer recurring subscriptions that provide access to monthly adventure packages and other learning resources. When subscriptions become available, the applicable subscription details will be disclosed before purchase, including:

• Subscription price and billing currency
• Billing frequency
• Included products and services
• Renewal conditions
• Cancellation procedures
• Any applicable trial or promotional terms
• Access arrangements following cancellation

7.1 Recurring Billing

If you enrol in a recurring subscription, you authorise the applicable payment provider to process charges according to the subscription terms accepted at checkout.

Renewal and billing practices will comply with applicable consumer protection laws.

7.2 Subscription Changes

We may introduce new subscription options or change pricing and features.

Where required, subscribers will receive advance notice and an opportunity to cancel before material changes take effect.

7.3 Cancellation

Subscribers will be able to cancel according to the procedures disclosed when subscribing.

Cancellation will not automatically entitle a subscriber to a refund for previously delivered products or services, except where required by law or provided under the applicable refund policy.

Details regarding continued access to previously purchased digital materials will be disclosed in the relevant subscription terms.

8. Purchases, Payments, and Pricing

Prices for ZNovaVerse products and services will be displayed on the website or communicated through an applicable quotation or agreement.

Prices may vary depending on the product, subscription package, delivery method, location, and any applicable taxes or shipping charges.

We reserve the right to correct genuine pricing errors and update prices for future purchases.

Payments may be processed through independent third-party payment providers.

Customers are responsible for providing accurate billing and transaction information.

Orders are subject to acceptance and availability.

Any applicable refund, return, or cancellation rights will be governed by the relevant policy, purchase terms, and consumer protection laws.

9. Printed Products and Delivery

Where printed books or learning packages are offered, shipping availability, estimated delivery times, and applicable charges will be communicated during the ordering process.

Delivery estimates are not guarantees unless expressly stated otherwise.

ZNovaVerse is not responsible for delays caused by circumstances outside its reasonable control, including shipping disruptions, customs processing, or inaccurate delivery information supplied by customers.

If a printed product arrives damaged, defective, or incorrect, customers should contact us so the matter can be reviewed in accordance with our applicable return and replacement policy and legal obligations.

10. Educational Purpose and Disclaimer

ZNovaVerse is designed to support learning through storytelling, activities, and guided discussion.

Our materials are intended as educational enrichment resources and are not a substitute for formal instruction, professional educational assessment, counselling, or specialised learning support.

While we aim to create age-appropriate, engaging, and educationally meaningful content, individual learning experiences and outcomes may vary.

Parents, guardians, and educators are responsible for selecting resources appropriate to each learner's age, interests, abilities, and needs.

ZNovaVerse does not guarantee specific academic results, behavioural changes, or learning outcomes.

11. Certificates of Achievement

Some ZNovaVerse learning packages include a Certificate of Achievement to recognise participation, effort, and completion of activities.

These certificates are intended as motivational and celebratory educational resources.

Unless expressly stated otherwise, they do not represent formal academic qualifications, professional certifications, or credentials issued by an accredited educational institution.

Certificates may be personalised and displayed for personal or educational recognition.

They may not be misrepresented as official academic qualifications.

12. User Accounts and Account Security

Where account registration is available, users agree to provide accurate and current information.

Account holders are responsible for maintaining the confidentiality of their login credentials and for activity conducted through their accounts, except where responsibility is limited by applicable law.

You should notify us promptly if you become aware of unauthorised account access or suspected security breaches.

We may suspend or restrict accounts where reasonably necessary to protect users, prevent fraud, or address violations of these Terms.

13. User Submissions and Communications

Visitors may contact ZNovaVerse through enquiry forms, email, or other communication channels.

By submitting enquiries, suggestions, or feedback, you confirm that you have the right to provide the information and that it does not violate applicable laws or third-party rights.

You retain ownership of original content you submit.

You grant ZNovaVerse permission to use submitted information as reasonably necessary to respond to your enquiry, provide requested services, or address your feedback.

We will handle personal information in accordance with our Privacy Policy.

We will not publicly identify children or publish private family communications for promotional purposes without appropriate permission.

14. Third-Party Links and Embedded Content

Our website may contain links to external websites, educational resources, video platforms, or other third-party services.

These links are provided for convenience and informational purposes.

ZNovaVerse does not control independently operated third-party websites and is not responsible for their content, availability, security, or privacy practices.

Use of third-party services may be subject to their own terms and policies.

Parents and guardians should supervise children's access to external platforms where appropriate.

15. Website Availability and Changes

We aim to maintain a reliable and accessible website.

However, uninterrupted availability cannot be guaranteed.

The website or certain features may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

We may update website content, introduce new features, or modify available resources as the programme develops.

Where changes materially affect paid services, we will honour applicable contractual and legal obligations.

16. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, and handling of personal information are described in our Privacy Policy.

Please review the Privacy Policy to understand how we protect information relating to website visitors, subscribers, families, educators, and children.

Privacy Policy: https://www.znovaverse.com/privacy

17. Disclaimer of Warranties

We make reasonable efforts to provide accurate, reliable, and useful information and educational resources.

However, to the extent permitted by applicable law, the website and its content are provided on an "as available" basis without guarantees of uninterrupted access, error-free operation, or suitability for every individual learning requirement.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, ZNovaVerse and its operators will not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or services.

Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection laws.

Any limitations relating to paid subscriptions, purchases, or institutional licences may also be addressed in the applicable agreement.

19. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses reasonably arising from your unlawful use of the website, infringement of third-party rights, or material violation of these Terms.

This provision does not limit any statutory rights available to consumers.

20. Termination or Restriction of Access

We may suspend or terminate access to accounts or services where reasonably necessary because of:

• Serious or repeated violations of these Terms
• Fraudulent or unlawful activity
• Unauthorised distribution of protected content
• Security threats or misuse of website systems
• Other legitimate operational or legal reasons

This provision does not limit any statutory rights available to consumers.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Applicable Jurisdiction], subject to mandatory consumer protection laws that may apply in a user's country or region.

If a dispute arises, we encourage users to contact ZNovaVerse first so that we can attempt to resolve the matter fairly and promptly.

Nothing in these Terms prevents users from exercising rights or remedies available under applicable law.

22. Changes to These Terms

ZNovaVerse may update these Terms to reflect changes in our services, business operations, technology, or legal requirements.

Updated Terms will be published on this page with a revised effective date.

Where changes materially affect existing paid services, we will provide notice or obtain consent as required by applicable law.

Continued use of the website after revised Terms take effect may constitute acceptance where legally permitted.