1. Information We Collect

The information we collect depends on how you interact with ZNovaVerse.

1.1 Information You Provide

When you contact us, register for an account, subscribe to a programme, or purchase our products, we may collect:

• Parent, guardian, educator, or account holder's name
• Email address and telephone number
• Billing and delivery addresses
• Account login information
• Subscription and purchase details
• Payment transaction information
• Communications, enquiries, and feedback
• Information voluntarily provided through website forms

Where necessary to provide age-appropriate learning materials, we may also request limited information about a child, such as their first name or nickname, age range, or preferred adventure series.

We encourage parents and educators to provide only the information necessary to use our services.

1.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent on the website
• Referring website or source
• General geographic location derived from technical information
• Cookies and similar technologies

This information helps us understand website usage, maintain security, and improve the performance and accessibility of our services.

1.3 Payment Information

When purchases or subscriptions are available, payments may be processed through secure third-party payment providers.

We do not intend to store complete credit card numbers or payment security codes on our own systems.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

2. How We Use Personal Information

ZNovaVerse may use personal information to:

• ZNovaVerse may use personal information to:
• Provide access to our website, stories, activities, and educational resources
• Create and manage subscriber accounts
• Process purchases, subscriptions, and renewals
• Deliver digital products and arrange printed-material shipments
• Respond to enquiries and customer support requests
• Communicate important service and account updates
• Provide information about new adventures, products, and programmes where permitted
• Improve website functionality and the user experience
• Monitor website performance and protect against unauthorised access
• Maintain appropriate business and transaction records
• Comply with applicable legal and regulatory requirements

3. Children's Privacy

Protecting children's privacy is especially important to ZNovaVerse.

Our stories and educational resources are designed for children and young people, but purchases, subscriptions, and account management are intended to be handled by parents, legal guardians, or authorised educators.

3.1 Parental and Guardian Involvement

Where required by applicable law, we will obtain appropriate parental or guardian consent before collecting personal information directly from children.

Children should not independently submit personal contact information, create purchasing accounts, or provide payment details without appropriate adult involvement.

3.2 Limited Collection of Children's Information

We aim to collect the minimum amount of children's personal information necessary to provide our educational services.

Where possible, we encourage the use of first names, nicknames, or age ranges rather than full identifying details.

We do not require children to disclose unnecessary personal information to enjoy our stories or activities.

3.3 Children's Information and Marketing

We do not use children's personal information for behavioural advertising.

We do not knowingly sell children's personal information or permit third parties to use it for advertising profiles.

Marketing communications are intended for parents, guardians, educators, and other authorised adult subscribers.

3.4 Parent and Guardian Requests

Parents and legal guardians may contact us to request access to, correction of, or deletion of personal information collected about their children, subject to applicable law.

We may need to verify the identity and authority of the person making the request before acting on it.

4. Information Relating to Schools and Educators

ZNovaVerse may provide educational resources to schools, teachers, tutors, libraries, and other learning organisations.

When an educational institution uses our services, limited information may be collected to manage subscriptions, provide resources, and support programme administration.

Schools and educators should share student information only where authorised and necessary.

Where ZNovaVerse processes student information on behalf of an educational institution, the applicable agreement and privacy requirements will govern how that information is handled.

We do not use student information obtained through educational institutions for unrelated marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain security, and understand website performance.

These technologies may include:

Essential Cookies: Necessary for core website functionality, security, and account access.

Preference Cookies: Used to remember selected settings and improve the browsing experience.

Analytics Cookies: Used to understand how visitors interact with our website and identify opportunities for improvement.

Where required by law, we will request consent before placing non-essential cookies or activating optional tracking technologies.

Visitors may also manage cookies through their browser settings.

Disabling certain cookies may affect website functionality.

6. Third-Party Websites and Services

ZNovaVerse may use trusted third-party providers to support its operations, including:

• Website hosting and maintenance
• Payment processing
• Email communications
• Subscription management
• Website analytics
• Digital content delivery
• Shipping and fulfilment
• Video hosting and embedded media

These providers may process limited personal information to perform services on our behalf.

We seek to work with providers that offer appropriate privacy and security safeguards.

Our website may also contain links to external websites, including video-sharing platforms and other educational resources.

We are not responsible for the privacy practices of independently operated third-party websites.

We encourage visitors to review their privacy policies before providing personal information.

7. Embedded Videos and External Content

We may share personal information only where reasonably necessary and permitted by applicable law, including:

When visitors play embedded content, the third-party platform may collect technical information or use cookies according to its own privacy practices.

Where available and appropriate, we may use privacy-enhanced embedding options to reduce unnecessary data collection.

Parents and guardians are encouraged to supervise children's use of external video platforms.

8. How We Share Information

ZNovaVerse may feature educational videos, story previews, and other media hosted by third-party platforms, such as YouTube.

• With service providers supporting website operations, payments, delivery, and customer service
• With shipping providers to fulfil printed-product orders
• With educational institutions where authorised and necessary to provide services
• When required to comply with a lawful request or legal obligation
• To protect the security, rights, and safety of ZNovaVerse, its users, and others
• As part of a legitimate business transaction, subject to applicable privacy safeguards

We do not sell personal information for commercial advertising purposes.

9. Data Security

ZNovaVerse takes reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

Depending on the services in use, these measures may include secure website connections, restricted access to personal information, account authentication, and reputable service providers.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

We encourage account holders to protect their login credentials and notify us if they suspect unauthorised account activity.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, meet legal and accounting requirements, resolve disputes, and maintain appropriate business records.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. International Users and Data Transfers

ZNovaVerse is intended to serve families and educators in different countries.

As a result, personal information may be processed or stored in countries other than the country in which a visitor resides.

Where international transfers occur, we will take appropriate measures to comply with applicable privacy laws and protect personal information.

Different countries may have different data protection requirements and legal rights.

12. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Withdraw consent where processing relies on consent
• Object to or restrict certain processing activities
• Request a copy of personal information in a portable format, where applicable
• Opt out of promotional communications
• Raise concerns with an appropriate privacy or data protection authority

To exercise these rights, please contact us using the information provided below.

We may request information necessary to verify your identity before responding.

Some requests may be subject to lawful exceptions or retention obligations.

13. Marketing Communications

Adult subscribers and visitors may choose to receive updates about new adventures, educational resources, subscription opportunities, and special announcements.

Where consent is required, we will obtain it before sending promotional communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the message or by contacting us directly.

Essential communications relating to purchases, subscriptions, security, or service changes may still be sent when necessary.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements, or privacy practices.

When changes are made, the revised policy will be published on this page with an updated effective or revision date.

Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage visitors to review this page periodically.